At Skin Derma, we are committed to ensuring that your orders are delivered promptly and securely. Please read our Shipping & Delivery Policy to understand how we handle the shipping process.

1. Shipping Options and Timelines

1.1. Domestic Shipping:

• Standard Delivery: 5-7 business days.
• Express Delivery: 2-3 business days (additional charges apply).

1.2. International Shipping:

• Delivery timelines vary depending on the destination country, typically ranging from 7-15 business days.

1.3. All orders are processed within 1-2 business days of confirmation, excluding weekends and public holidays.

2. Shipping Charges

2.1. Shipping charges are calculated based on the weight, dimensions, and destination of the order.
2.2. Free shipping may be offered on certain orders or during promotional campaigns, as specified on our Website.

3. Order Tracking

3.1. Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your package.
3.2. You can also track your order directly on our Website under the “Track My Order” section.

4. Delivery Terms

4.1. Delivery Address:

• Please ensure that your delivery address is accurate and complete to avoid delays.
• We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

4.2. Delivery Attempts:

• If the delivery attempt fails due to the recipient being unavailable, our courier partner will make additional attempts or contact you for rescheduling.

4.3. Damaged Packages:

• If your package arrives damaged, please notify us immediately at support@skindermapro.in with photos of the package and its contents.

5. Delays and Exceptions

5.1. Shipping delays may occur due to unforeseen circumstances such as weather conditions, customs clearance, or logistical issues.
5.2. International orders may be subject to additional customs duties or taxes, which are the responsibility of the customer.

6. Undeliverable Packages

6.1. In the event that a package is returned to us due to an incorrect address or failure to collect, we will contact you to arrange redelivery. Additional shipping charges may apply.

7. Contact Us

For any questions or concerns about shipping and delivery, please contact us:

• Email: info@skindermapro.in
• Phone: +91-XXXX-XXXXXX

Thank you for choosing Skin Derma. We strive to provide a seamless and reliable delivery experience for all our customers.